We understand that life gets in the way and sometimes a cleaning needs to be skipped or rescheduled. Please let us know at least three business days in advance, so we have time to reschedule a cleaning. We don’t want our home specialists to lose any hours. Please keep in mind, when there is additional time in between visits, there is more buildup to clean, and the team might take longer at the following visit. If you cancel your cleaning less than 24 hours before the visit, we do charge a $75 cancellation fee.
*For our recurring clients, don’t worry we know life happens so we will waive this fee once per year.
While we love to get to know you, it is absolutely ok if you feel comfortable being gone during your cleaning. We will work with you ahead of your appointment to ensure a smooth entry and exit to your home.
Fine by us! We will work with you to make our presence during your workday as minimal as possible. Most clients will work in one area of the house and then switch to another area so we can be sure to clean all areas.
Yes! If you are a recurring client, we’ll assign you a set day and regular home specialist.
We don’t currently offer weekend service. As part of our commitment to taking care and providing a good work life balance for our team members, we want to make sure they don’t feel pressure to spend precious time away from their families during the weekend.
Complete our Request form and we will be in contact with you soon to provide an estimate and schedule your clean.
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