Cleaning Specialist III - Office Assistant (Hybrid)

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Job Description:
This hybrid role blends our senior field position (Cleaning Specialist III) with an office operations assistant. You’ll deliver high‑quality cleans the Ezer Way — Look. Touch. Perfect., lead on‑site quality checks, and support the office with scheduling, client communication, invoicing, and daily operations. You’ll switch comfortably between client homes and admin/office work to keep days running smoothly and clients happy.

Responsibilities:

• Answer calls, texts, and emails promptly and professionally.
• Support quotes, services, and scheduling questions; send confirmations and reminders.
• Follow up for feedback and recurring service; maintain positive client relationships.

• Build, adjust, and confirm daily/weekly schedules for residential and commercial clients.
• Assign jobs based on availability, skill, and location; track team availability.
• Update changes in CRM (Jobber) and keep owners informed of impacts.

• Maintain and update client records; organize digital documents and contracts.
• Support supply checks/restock and internal calendars (meetings, events, trainings).
• Daily invoicing/status checks; log skips, cancellations, and special requests.

• Light lead follow‑up and nurture (text/email/phone) to move prospects to scheduled.
• Assist with simple marketing tasks (social posts, email sends, flyers) as needed.
• Keep CRM lead fields current and note conversion status.

• Assist onboarding (documents, schedules, basic systems walk‑throughs).
• Keep clear two‑way communication between the field and office.
• Help coordinate meetings, supply needs, and schedule changes.

• Prepare simple reports on client feedback, recurring status, and cancellations.
• Track basic KPIs (bonuses, performance, client retention) and daily ops trends.

• Lead client walk‑throughs; confirm scope and expectations before work begins.
• Oversee quality control; ensure work meets Ezer standards on every visit.
• Model pace, safety, and detail; mentor teammates on site when paired.
• Communicate updates/issues to clients & office; document notes and photos in apps.

Requirements:

• 1+ year residential cleaning experience; confident with solo cleans.
• High school diploma or equivalent required; associate degree preferred.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Proficiency in Google Workspace, and basic CRM/software systems (Jobber preferred).
• Ability to multitask, prioritize, and work independently in a fast-paced environment.
• Friendly, professional, and customer-service oriented.

Employment Type: 

• Part‑time to Full‑time (25–40 hrs/week).
• Cleanings start as early as 7:00am and end no later than 6:00pm.
• Approximately 40–60% office / 40–60% field.

Benefits:

• Starting pay of $21.00–$23.50 per hour, based on experience! 
  • Field Perks: Tips on client jobs; daily driver bonus when using your vehicle.
  • Office Perks: Incentive program, work from home.
• Paid training, leadership development, and career growth
• Premium field supply kit; laptop/tools provided for office work.
• Opportunities for professional growth within the company.
• PTO, referral bonuses, swag, team outings, and so much more!

Join Us:
Be part of a growing, people‑first team that delivers peace of mind at home and in the office. If this sounds like you, apply today and let’s chat about next steps.

Ezer Home Solutions — Care you can feel. Clean you can see.